What are the "digital divide"?
The "digital divide" among the elderly has been a social topic that has attracted widespread attention in the past two years. China Telecom Hubei has invited many elderly customers to serve as "consultants" and "optimization experience officers", and summarized the typical difficulties encountered by the elderly in the service process:
When I dialed the 10000 customer service hotline, I heard the "customer service robot" talking, but didn't know what to do, so I could only stare at the "intelligent voice", and the appeal could not be resolved;
I feel that the customer service representatives are young people, who don't understand what they're talking about, they will make a mistake, and the final solution is not on the point;
Kultant il-mowbajl jintefa f'daqqa, it-tfal ma jistgħux jiġu kkuntattjati, u l-magna mhux se topera matul il-proċess tat-tkomplija, għalhekk nista 'nagħmilha biss bil-għaġla;
Xi negozji jistgħu jiġu ttrattati biss fi swali tan-negozju magħżula. Huwa inkonvenjenti għall-anzjani li jkollhom saqajn u saqajn, u jekk hemmx sala tan-negozju magħżula ħdejn djarhom, li hija inkonvenjenti ħafna;
It-telefowns intelliġenti ma jittrasferixxux, is-servizz ta' l-Internet għal rashom-jew il-funzjonijiet tas-softwer tat-telefon ċellulari huma kkumplikati wisq biex jinftiehmu u ma jistgħux joperaw.
Bi tweġiba għall-problemi li jiltaqgħu magħhom ta 'spiss minn klijenti anzjani, China Telecom Hubei Company effettivament twettaq ir-responsabbiltajiet soċjali tagħha u tistinka biex ittejjeb l-esperjenza attwali tal-klijenti.
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